Ordering and Shipping

We charge $10 for flat-rate ground shipping within the 50 US states.  Please note that shipping to US territories may cost more and we will contact you to confirm any differences.

Upon placement of your order, you will receive a confirmation email.  A second email with your tracking number will follow once we have created your shipping label.  Please note that it can take an additional day or two for tracking information to post on the carrier's website.

Please allow up to 3 days for your order to be packed and shipped.  We are located on the West Coast and transit time to the East Coast is typically 4-5 business days.  Shipping to U.S. territories such as Puerto Rico can take up to 3 weeks.

Holiday Shipping

We are a seasonal business and we know that holidays are a hard deadline for order delivery. We will always communicate holiday shipping cutoffs prominently on our website's homepage and ship orders with an estimated delivery date prior to any major holidays.

However, like any retail business, we are reliant on third-party carriers, and they are very specific that delivery dates are estimates only.  Although rare, delays, especially due to weather, can happen, and we much prefer to ship orders with a little breathing room before holidays -- for your sake and for ours! We thank you for taking the time to read and understand this additional note about holiday shipping.

Incorrect Addresses

Please ensure that your address is correct when you check out.  Should UPS or USPS flag your address as requiring verification we will reach out to you by email to double check your address, which can delay your order.  If we are unable to reach you we will not be able to ship your order and will fully refund you.

P. O. Boxes

We are unable to ship to P. O. boxes.  If shipping to a P.O. Box is required, please contact us and we will directly quote USPS P.O. Box rates.  If we are unable to reach you to confirm an alternative delivery address we will refund your order.  Please note that these rates can quickly climb to $100 for larger packages, which is why we are unable to absorb the cost of P. O. box shipping.

Delivery Date Notice

While we will always ship your package in a timely manner with the delivery method you specify, we are unable to guarantee the delivery timelines of our carriers.  Delays due to weather or high volume during the holiday season are beyond our control.

Expedited Shipping

If you need your items urgently we are happy to do what we can to assist you. Please contact us with a summary of the items, telephone number and best time to reach you, and your delivery deadline, and we will work with you to find the shipping option that meets your needs. Expedited shipping rates will apply. Again, we are not responsible for delays on the part of the carrier.  Please allow 24 hours for a reply Monday-Friday.

International Shipping

We are not able to offer International Shipping from our store at this time.  We hope to be able to do so in the future.

We are always happy to send your package to any freight forwarding service within the United States using our $10 flat rate shipping.  Please note that our return and breakage policies apply to the delivery date at your freight forwarder, and not the ultimate delivery of your package abroad.


Secure Delivery and Stolen Packages

We are not responsible for stolen packages. As a small business we are unable to absorb the cost of stolen packages, and we request that our customers help us in ensuring a secure delivery. “Porch pirates” are an increasing problem, so please consider adding a signature for your protection, particularly on high-value packages.  There is also the option to ship your items to your office or local UPS shipping center. Please contact us prior to ordering if you have any questions or concerns about this policy. Thank you for your understanding.

Undeliverable Packages

Occasionally a package may be undeliverable, or a driver may not feel that they can securely deliver your package.  Your UPS driver will take your package to a nearby authorized pick up center.  The location details will be in your tracking information.  This is at the discretion of the driver and is for the safety of your package.

Lost Packages

If your package has been lost in transit please contact us and we will contact the carrier. Please note that we are not responsible for stolen packages.