Shipping

Ordering and Shipping

All U.S. orders receive $10 Flat Rate Shipping.  We use UPS Ground Shipping or USPS.  Expedited shipping is not available through checkout at this time.  Please see below for additional details on expedited shipping.

Upon placement of your order, you will receive a confirmation email.  A second email with your tracking number will follow once we have created your shipping label.  Please note that it can take an additional day or two for tracking information to post on the carrier's website.

Shipping within the 50 States typically requires 4-5 business days.  Shipping to U.S. territories can take up to 3 weeks.

Incorrect Addresses

Please ensure that your address is correct when you check out.  Should UPS or USPS flag your address as requiring verification we will reach out to you by email to double check your address, which can delay your order.  If we are unable to reach you we will not be able to ship your order and will fully refund you.

P. O. Boxes

We are unable to ship to P. O. boxes.  If shipping to a P.O. Box is required, please contact us and we will directly quote USPS P.O. Box rates. 

Delivery Date Notice

While we will always ship your package in a timely manner with the delivery method you specify, we are unable to guarantee the delivery timelines of our carriers.  Delays due to weather or high volume during the holiday season are beyond our control.

Expedited Shipping

If you need your items urgently we are happy to do what we can to assist you. Please contact us with a summary of the items, telephone number and best time to reach you, and your delivery deadline and we will work with you to find the shipping option that meets your needs. Expedited shipping rates will apply. Again, we are not responsible for delays on the part of the carrier.  We try to check our email often, but we are a very small company.  Please allow 24 hours for a reply Monday-Friday. contact@katherineyounghome.com

International Shipping

We love hearing from customers abroad!  Please visit our International Shipping page for further details.

 

Secure Delivery and Stolen Packages

We are not responsible for stolen packages. As a small business we are unable to absorb the cost of stolen packages, and we request that our customers help us in ensuring a secure delivery. “Porch pirates” are an increasing problem, so please consider adding a signature for your protection, particularly on high-value packages.  There is also the option to ship your items to your office or local shipping center. Please contact us prior to ordering if you have any questions or concerns about this policy. Thank you for your understanding. contact@katherineyounghome.com

Undeliverable Packages

Occasionally a package may be undeliverable, or a driver may not feel that they can securely deliver your package.  Your UPS driver will take your package to a nearby authorized pick up center.  The location details will be in your tracking information.  This is at the discretion of the driver and is for the safety of your package.

Lost Packages

If your package has been lost in transit please contact us and we will contact the carrier. Please note that we are not responsible for stolen packages. contact@katherineyounghome.com